Harmonizing Global IT Operations

Industry: Construction

Key numbers

3-month implementation
deployments across North America in three locations

The challenge

COLAS faced a continental divide when it came to IT Service Management. They needed to align their company with a global way of doing things, with standardized and unified processes. Their current IT platform did not provide all of the tools they required to consolidate their ITSM practices.

The outcome

  • Designed and standardized Colas global business processes according to ITIL best practices
  • Delivered roadmap of the solution and supported its evolution
  • Speedily deployed the solution due to FX BSM’s preconfigured modules, significantly reducing costs
  • Project required strong governance and collaboration worldwide

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