Harmonizing Global IT Operations
Industry: Construction
Key numbers
3-month implementation
deployments across North America in three locations
The challenge
COLAS faced a continental divide when it came to IT Service Management. They needed to align their company with a global way of doing things, with standardized and unified processes. Their current IT platform did not provide all of the tools they required to consolidate their ITSM practices.
The outcome
- Designed and standardized Colas global business processes according to ITIL best practices
- Delivered roadmap of the solution and supported its evolution
- Speedily deployed the solution due to FX BSM’s preconfigured modules, significantly reducing costs
- Project required strong governance and collaboration worldwide