END-TO-END CUSTOMER SATISFACTION

THROUGH PROACTIVE SERVICE

CUSTOMER SERVICE MANAGEMENT (CSM)

YOUR WORKPLACE REALITY

  • Do you have problems resolving customer issues that require cross-departmental accountability?
  • Are you losing employee productivity due to silos between monitoring and customer service systems?
  • Is your customer service effective to view and track resolution of infrastructure issues?
  • Do you find it hard to identify customers impacted by service interruptions?

THE FX CSM EDGE

RESOLUTION OF COMPLEX ISSUES

By connecting people, processes and systems across departments

Personalized self-service

Options automating the most common customer requests (FX RPA)

Proactive problem resolution

Pinpointing trends through dashboards and analytics

Superior customer satisfaction

Exclusive FX platform-agnostic customer portal designs

Quicker issue resolution

Minimized costs through FX’s agile and collaborative approach 

FX IN ACTION

Industry: Transportation

Better insight into mechanical breakdowns accelerates rail transport

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Interested in our proactive solutions to transform your customer service?