END-TO-END CUSTOMER SATISFACTION
THROUGH PROACTIVE SERVICE
YOUR WORKPLACE REALITY
- Do you have problems resolving customer issues that require cross-departmental accountability?
- Are you losing employee productivity due to silos between monitoring and customer service systems?
- Is your customer service effective to view and track resolution of infrastructure issues?
- Do you find it hard to identify customers impacted by service interruptions?
THE FX CSM EDGE
RESOLUTION OF COMPLEX ISSUES
By connecting people, processes and systems across departments
Options automating the most common customer requests (FX RPA)
Proactive problem resolution
Pinpointing trends through dashboards and analytics
Superior customer satisfaction
Exclusive FX platform-agnostic customer portal designs
Quicker issue resolution
Minimized costs through FX’s agile and collaborative approach