GET THE BEST OF SERVICENOW

WITH PEACE OF MIND

OUR EXPERTISE

servicenow Premier Partner
  • Since 2012 1st ServiceNow instance for our own Managed Services
  • 60+ ServiceNow Experts ITIL & ServiceNow certified
  • Design Thinking approach to ensure user-adoption and client satisfaction
  • 100% client retention 

Optimize your IT system performance, service delivery and operations through our ITIL-certified processes and documentation for greater workforce velocity.

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ITOM plays a crucial and strategic role in business success by detecting problems before they start. By drilling down and targeting their root-cause, risks and recovery time are significantly reduced through this powerful platform.

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Empower your IT business management with greater visibility and alignment across all your projects, resources and business goals through real-time status updates and ultra-efficient resource allocation.

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Improve customer satisfaction while minimizing costs through our proactive end-to-end solutions, from customized self-service options to efficient automation of your customer’s most common requests.

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MEETING YOU WHERE YOU ARE

New to ServiceNow or already a client, FX Innovation helps you achieve the best of the platform within a minimum amount of time and a maximum ROI through our services and proven methods.

Amongst others, we partner with world-class Cloud solution providers such as AWS, Azure, Google and ServiceNow and the Caisse de dépôt et placement du Québec (CDPQ) which has invested in FX innovation’s exponential growth.

Assessment
& Roadmap

  • Roadmap to meet your business goals
  • Network of partners to involve the best in the business

DESIGN

  • Deep understanding of how the ServiceNow platform works and can be used
  • Human-centric approach
  • Optimized processes and documentation based on industry best practices
  • Safeguard against over-customization

MIGRATION/
DEPLOYMENT

  • Accelerators for quicker implementation
  • Agile approach: incremental delivery of business value
  • Robust quality assurance and automated testing
  • Tailored multidisciplinary team of +60 ServiceNow experts

Managed
Services

  • Quick response time – 24/7/365 availability for all major incidents
  • Guardian of Process Integrity
  • Upgrades & continuity

OPTIMIZATION

  • Continuous platform optimization supporting the ServiceNow lifecycle
  • FX Client Community for best practice sharing

Interested in reaping the benefits of our ServiceNow expertise?