Business process consultant-SecOps

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IT Operations & Support
Canada - Remote
Business Process Consultant SecOpsServiceNow : Opportunity to work from anywhere in the world
Join FX as a SecOps Business Process Consultant to assist in the implementation of ServiceNow's SecOps product at our customers. In short: we are looking for a coaching leader for our great Enterprise service management team.
As a ServiceNow Business Process Consultant, roles and responsibilities include:
  • Presenting ServiceNow SecOps processes and solutions to customers
  • Write and manage stories to represent the customer's needs
  • Support the customer in prioritizing stories and developing acceptance criteria
  • Collaborate with the project team to estimate development efforts
  • Participation in scrums
  • Train key users (i.e. train the trainer)
The ideal candidate has the following skills and attitude:
  • Two or more years of experience implementing security operations processes and solutions
  • Knowledge of SIEM (Security Information and Event Manager) tools
  • Experience as a business analyst or business process consultant (10+ years) in an ITSM environment
  • Experience in capturing business needs and developing solutions in an ITSM software package (ServiceNow, HP Service Management, SolarWinds, BMC (Remedy)).
  • Proficiency in process analysis and workflow design in a user context.
  • Good understanding of user needs.
  • Experienced in writing user stories and documenting development efforts.
  • Excellent oral and written communication skills (fluent French / functional English).
  • Culture of learning as updating knowledge and obtaining ServiceNow certifications is essential.
  • Leadership, able to guide clients and contribute to multiple projects at the same time.
  • Analytical and detail oriented, customer satisfaction and problem solving oriented.
  • Knowledge of Agile/Scrum practice (asset).
  • University degree in Information Technology or equivalent.
  • Any ServiceNow certification (CSA, CIS) will be considered an asset
You have the FX spirit? Apply now!
If you want to know more about us
FX accompanies companies in their digital transformation journey by analyzing their business needs and setting up the technological foundations on which they must be built to perform in the digital era. We are the largest Canadian player to have certifications and formal partnerships with Microsoft Azure, AWS, Google Cloud and ServiceNow. Four market-leading cloud platforms that occupy a strategic place in the digital transformation of businesses.
For the sake of accessibility and clarity, inclusive writing is not used in this announcement. Terms used in the masculine gender refer to both men and women.
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Diaga Diagne
Business Partner, Talent Acquisition