Taking a Home Improvement Giant’s Applications to the Next Level
Industry: Retail
Key numbers
percent automation of all manual processes for the CMDB maintenance
Cis Discovery alignment
stores and affiliates
The challenge
FX had previously worked with RONA, a banner of Lowe’s Canada to consolidate their applications on a single platform, utilizing ServiceNow’s ITSM suite. Their next step was to take advantage of ServiceNow’s ITOM suite and build a more robust CMDB, providing a reliable foundation for event management.
The outcome
- Auto-update of infrastructure information using Discovery means a more reliable CMDB
- Instant event source visibility due to integrated monitoring tools
- Better event handling as incidents are automatically prioritized and assigned to the right resource
