Taking a Home Improvement Giant’s Applications to the Next Level

Industry: Retail

Key numbers

percent automation of all manual processes for the CMDB maintenance
Cis Discovery alignment
stores and affiliates

The challenge

FX had previously worked with RONA, a banner of Lowe’s Canada to consolidate their applications on a single platform, utilizing ServiceNow’s ITSM suite. Their next step was to take advantage of ServiceNow’s ITOM suite and build a more robust CMDB, providing a reliable foundation for event management.

The outcome

  • Auto-update of infrastructure information using Discovery means a more reliable CMDB
  • Instant event source visibility due to integrated monitoring tools
  • Better event handling as incidents are automatically prioritized and assigned to the right resource

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