Multinational company gains perspective

Industry: Manufacturing

Key numbers

requests created for 2020 pipeline
internal projects
global weekly time sheets

The challenge

This international manufacturer needed to deliver on their priorities of growth, agility and lean enterprise as outlined in their 2020 vision. They realized that ServiceNow IT Business Management underpins these capabilities and engaged FX Innovation as their implementation partner. Some of the challenges they were looking to solve included a lack of a global view into the project portfolio pipeline, lack of transparency on project efforts and costs, and lack of insight into capacity/resource allocation.

The outcome

  • Single system for full life cycle from demand to project completion
  • Full visibility on labour costs
  • Streamlined processes for fiscal period closure
  • Can more accurately calculate chargebacks due to customized view into blended vs. actual costs

Curious to learn more?