Elevate user experience and

drive operational efficiency

INTELLIGENT VIRTUAL ASSISTANT (IVA)

YOUR WORKPLACE REALITY

  • Is the quality of your service delivery sometimes inconsistent towards your end users or customers?

  • Do you need to overcome capacity scalability and resource availability quickly and efficiently?
  • Is your user demographic diverse enough that it requires a more virtual and chat approach (rather than just phone)?

THE FX EDGE

Business driven automation

  • Optimization before automation
  • Incremental automation: start with proofs of value, then grow

Technology Enabled automation

  • Leverage the most flexible and complete speech to text / text to speech and natural language processing tools/solutions

Partnership with our clients & vendors

  • Partnerships to help solutions and organizations evolve
  • Focus on established Virtual Agent Vendors: MS, AWS

Interested in using intelligent automation to gain efficiency?