ServiceNow Developer

Brief description

FX Innovation is seeking an experienced technical writer to join its Delivery Services team.

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Location : Montreal

Speciality : ServiceNow

Start date : As soon as possible

Job type : Permanent

Job number : 5289

Roles and responsibilities

• Help configure the platform when an administrator is unable to do so;
• Carry out development as described in the functional specifications;
• Create and document stories throughout their life cycles;
• Conduct unit and integration tests in keeping with the company’s quality management approach;
• Present the configured solution to clients before user testing;
• Develop new application modules, workflows, catalogue requests, scripts, user interfaces and other ServiceNow platform components, from design and configuration through deployment;
• Create and manage ServiceNow tables and views as needed;
• Create and manage Web service integrations using SOAP and REST;
• Develop and document best practices and reusable assets;
• Update documents regarding application administration and configuration;
• Participate in identifying business requirements when new opportunities arise;
• Combine business knowledge and analyses with programming skills to develop applications that meet specific business needs;
• Respond to service problems and manage Level 3 application support problems;
• Ensure a constant quest for quality and full compliance with coding standards;
• Be responsible for predefined processes for managing versions and changes.


• Bachelor’s degree in information technology or equivalent;
• Experience with the ServiceNow platform;
• JavaScript, SOAP/REST, XML/HTML/CSS programming experience;
• Web portal experience with Angular JS and Bootstrap (an asset);
• Knowledge of ITIL practices (certification an asset);
• Experience in managing incidents, service requests, problems, changes and configurations;
• ServiceNow certification — Certified System Administrator or Certified Application Developer (an asset if not senior);
• Knowledge of Agile/Scrum practices;
• ITIL Foundations certification (a significant asset);
• ServiceNow Administrator certification (a significant asset);
• ServiceNow Implementation Specialist certification (a significant asset);
• ServiceNow Application Developer certification (a significant asset).

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