ABOUT ATEKO
Ateko (formely FXi) is a Bell Canada company since 2023. Founded in 2002, Ateko invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals.
We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world.
THE ROLE
The ServiceNow CSM Architect is responsible for designing, implementing, and optimizing Customer Service Management solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their customer service needs, developing tailored solutions, and ensuring successful deployment and integration of CSM functionalities.
RESPONSIBILITIES
REQUIREMENTS
SOME OF THE PERKS OF WORKING AT ATEKO
Remote done right: Ateko has decided to give its employees the choice to work from home or remotely.
Career Opportunities and Training Access: Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions.
Strength of its Technological Partner Ecosystem: Ateko is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.
And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more.
ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com.
Ateko (formely FXi) is a Bell Canada company since 2023. Founded in 2002, Ateko invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals.
We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world.
THE ROLE
The ServiceNow CSM Architect is responsible for designing, implementing, and optimizing Customer Service Management solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their customer service needs, developing tailored solutions, and ensuring successful deployment and integration of CSM functionalities.
RESPONSIBILITIES
- Design and implement CSM solutions on the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Ensure solutions align with best practices and meet performance, scalability, and security standards.
- Provide technical expertise and thought leadership on CSM trends and innovations.
- Support pre-sales activities by demonstrating CSM capabilities and developing proposals.
- Create and maintain documentation related to solution designs and client engagements.
REQUIREMENTS
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Extensive experience with ServiceNow and Customer Service Management.
- Strong understanding of CSM workflows, integrations, and customizations.
- Excellent communication and presentation skills.
- Ability to work collaboratively with sales teams, consultants, and project managers.
- Up-to-date knowledge of the latest CSM features and industry trends.
SOME OF THE PERKS OF WORKING AT ATEKO
Remote done right: Ateko has decided to give its employees the choice to work from home or remotely.
Career Opportunities and Training Access: Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions.
Strength of its Technological Partner Ecosystem: Ateko is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.
And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more.
ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com.