FX Named in Gartner Report

New Gartner report names FX Innovation among 20 ServiceNow partners, to support more complex transformations.
January 8, 2024
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ServiceNow excels beyond IT service management, and complexity increases

ServiceNow was the fastest growing SaaS provider in 2022 (and among the top 10% of SaaS providers in market share) with growth of more than 38% in an economically challenging market. Why is ServiceNow growing so fast? We believe it is because ServiceNow has become a core tool to help manage digital transformation. According to Gartner, “…ServiceNow focuses on digital business transformation and generative AI to increase engagement and drive expansion.”

We’ve seen the evidence with our customers; over the past two years we have unified our practices for Digital Transformation and ServiceNow, and we’ve built our CX platform, Strato, on ServiceNow to easily tie in with our clients’ digital transformations to optimize costs and performance.

We are honored to be a key player in the vibrant ServiceNow ecosystem.  In fact, for the second year, FX Innovation has been named as an Elite ServiceNow partner in the  Gartner Market Guide for ServiceNow Consulting, Implementation and Managed Services, Global*, among just 20 providers from an ecosystem of hundreds.

In the report, Gartner noted, “With its expansion of workflows, ServiceNow’s solutions are becoming increasingly complex, requiring more configuration and effort in integrating ServiceNow with third-party solutions to achieve maximum benefit. Varying maturity levels across processes and other tools in use will increase integration challenges, especially when organizations are applying more advanced ServiceNow applications.”

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At FX, we support and solve the complexity our clients struggle with, such as a leading Canadian bank struggling to maintain an accurate and up-to-date configuration management database, leading to inefficient incident resolution. Our ServiceNow team automated and optimized the organization IT operations, and established a clear understanding of dependencies, allowing the client to proactively identify and resolve incidents, minimizing downtime and improving service reliability. FX is currently establishing a ServiceNow Center of Excellence and Innovation (CoEI) for this client to help them maximize the value derived from the ServiceNow platform (ex. expertise and knowledge sharing, accelerated implementations and scalable solutions, policy enforcement, etc.).

Another great example of the business value generated by the FX ServiceNow team is when a leading aviation technology company that had to rebuild its complete technological foundation post-acquisition, while supporting the migration and operationalization its applications production environments. Our team successfully deployed ServiceNow as their new and scalable foundational platform in just three months, helped to overhaul their existing IT Service Management (ITSM) and IT Operations Management (ITOM) processes, and helped develop their 3-year strategic roadmap. We now actively manage their mission-critical operational environments, supporting our client’s placement  at the forefront of the airline industry’s digital transformation.

We couldn’t agree more with Gartner’s recommendation: “Ensure desired business outcomes by evaluating each partner’s ability to align its services to your cloud SaaS strategy, timing, cost objectives and performance goals.”  We work to build business cases with our clients to ensure we tie into the business benefits expected.

What challenges are you facing with the increased complexity of using ServiceNow to help manage your digital transformation?